Shipping

Of course, we have warehouses set up all across the globe so we can reach customers from a range of different countries.

All orders are packaged and processed within 24-48 hours and then sent on their way to you! For US-based orders, you can expect to receive yours in around 10 business days. Deliveries to the Europe can take anywhere from 10-15 days business days and 15-20 business days to the rest of the world.

Casvaliano has many manufacturers across the globe. Because of this, our shipping can take longer than the average package. This is to provide you with the best possible prices.

Absolutely, you’ll be able to know the whereabouts of your product from the very second it leaves our warehouse. Also you can track your order here, just your order number and the email used for order placing.

Please note that the tracking will only become effective after it has been processed and sent out. Tracking number will be sent to you in the shipping confirmation email so please double check your inbox if you can’t find it!

This depends on where you’re based, we use a selection of different companies to ensure that you get your order as soon as possible. This is a mixture of national and international couriers.

To ensure you receive your package safely only order to secure locations such as your home. Also, make sure to double-check your address before you order. Then make sure that you check with your neighbours who may have received your package. If you still can’t find it you may find that it has been returned to the post office in which case you should contact the courier directly and arrange for it to be re-delivered.


If you have provided an incorrect address and your order hasn’t been shipped yet, we will do our best to update your order with the correct address. However, if your order has already shipped we are not responsible. Please email info@casvaliano.com with any questions or concerns.



Products

Think of how good they look in the pictures, then times that by 1000. Each piece has been designed to not only look good, but most importantly, make you feel good.

Measurements for each product have been provided in the description. Please go through them carefully and measure it against yourself to determine which size you should go for.

If you look after your Casvaliano gear, it will look after you. All specific care instructions can be found on the product pages under the product care tab. A general rule is Casvaliano pieces should be put on last and taken off first. If you have any additional questions contact us!

Casvaliano Jewellery is sold exclusively at espoirlondon.com - this allows us to skip the retail markup and pass the savings directly to you.

RETURNS AND REFUNDS

We pride ourselves on ensuring you have a seamless experience at Casvaliano, which means we operate a 30-day hassle-free return policy. If for any reason you’re not happy with your order we’ll arrange for a return and a full refund. Simply shoot us a message at info@casvaliano.com and we’ll sort you out. 

 

All items must come back in original and re-saleable condition, i.e. not be worn, altered or damaged. If not, Casvaliano reserves the right to deny the refund or exchange.

Yes. Cancellations must be made within 12 hours of order placement. Send us an email to info@casvaliano.com and let us know why you would like to cancel the order.

All refunds will be processed within 24-48 hours of order cancellation however it might take 1-5 business days for funds to appear into your account.

We’re extremely sorry to hear this, send our support team (info@casvaliano.com) a message and we’ll arrange for a brand new replacement to be sent or a full refund. In some instances, you’ll be asked to provide photo evidence to support your claim.

Depending on your bank account, refund requests can sometimes take 1-5 business days to process and reach your account so please be patient. If you still haven’t received your refund after 5 business days, shoot us a message at info@casvaliano.com and we’ll sort it out for you.

If your package is returned to us for any reason, we will contact you and update you about this, if given information is correct we will resend the order again, with no extra cost.

In the instance your package is shipped back to us, we do not issue refunds for international shipping cost.





Other

You can visit our Contact Us page here: Contact Us or you can simply shoot us an email at info@casvaliano.com and we’ll reply as soon as possible. If you would prefer to hit us up in the DM on Instagram that’s fine too, just make sure to include any important information like order number so we can help you out fast and efficiently.

We accept Visa, MasterCard, American Express, Maestro, PayPal, and Apple Pay. We do not accept cheques or cash.

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

You met your credit limit

Maxing out your credit card, or reaching your card’s credit limit, is a surefire way to have your card denied.

Travel

If you use your credit card to make a purchase while traveling– simply attempting the transaction in a different city could cause an issue with your bank.

Logging a lot of credit card activity in different locations (both domestic and internationally) raises a red flag to credit card issuers that your card may be stolen. As a result, your issuer may lock your accounts and prevent any purchases from going through in order to protect your information.

To avoid losing access to funds while traveling, notify your bank and credit card issuers of your travel plans in advance.

Large purchases If you splurge on a spending spree or save up and make one big purchase, your credit card issuer may flag your account. Similar to travel, any card activity that’s outside of your ordinary spending habits may trigger fraud protection and lead to your issuer freezing your account, causing a card decline.

Again, notifying your credit card issuer of your spending changes helps to fend off account locks.

Incorrect payment information

When attempting to make your purchase, especially online or via mobile app, it’s easy to enter a digit of your credit card number, expiration date or security code incorrectly. Or perhaps your billing address is outdated. These could all be simple explanations for a declined transaction. Double check your card information to ensure it’s correct. In that case, you may need to contact your issuer to clear up any misunderstanding.

Missed payments

After you miss a payment for the first time, you should contact your issuer and settle the missed payment as quickly as possible. But if you have a history of missed payments, you may find your card getting declined at the register, even if you’re just a few days past your due date.

 An expired or deactivated credit card

Trying to use an expired card or a deactivated account will nearly always result in having your transaction declined.

There’s a hold on your card

Large purchases can also become a problem when a hold is placed on your credit card. Rental car companies and hotels may put a hold on your credit card that isn’t lifted until a few days after check out, or you return the vehicle.

Our confirmation emails are generated automatically and are sent out shortly after your order has gone through. If you have not received one, it could be because there is a mistake in your email address, or that the order was not completed. Please do not hesitate to get in touch and we will be happy to help.

Once you have added items to your cart, discount codes are entered at the checkout page. You will see a grey square box for you to enter your discount code. You must press "Apply" to see the order total update to the discount code that was entered. Please apply all discount codes before placing your order. We are unable to update your order or provide a discount refund after the order is placed. 

We're sorry to hear you're unhappy, but if for any reason you are dissatisfied with the service you have received, please contact us on our Contact Us page. We do need to know if things do go wrong so we can continue to improve our customer experience.

All complaints will come through to our Customer Care team in our Casvaliano support office.

Unfortunately, we are currently unable to take phone calls. Please fill out the form on our Contact Us page.

We apologise for any inconvenience.

You can contact us through our Contact Us page! We will be happy to assist you.